What are your delivery methods and costs?
We deliver the majority of our items via Royal Mail Special Delivery, fully insured whilst in the care custody and control of Royal Mail to your personal address and someone will need to be at home to accept the delivery.
We also deliver bullion to banks and other institutions via our discreet delivery services using highly secured and bulletproof vans if requested, and as standard should the order be above £50,000.
Our packages are discreetly wrapped and postal charges are generally very reasonable even on the larger size bars. If delivery is attempted and you are not at home, a calling card will be left and the item can subsequently be collected from your local post office or redelivered. We occasionally offer delivery to banks and other institutions on one of our own secure vans at our discretion. Postage costs start from GBP 7.50.
Receiving your package
When you receive goods from us by post or courier we advise that you carefully check the external packaging before you sign for it. If you notice any signs of damage or tampering, or if you are in any way unsure about the integrity of the package, you should not sign for it. Although not always the case, it is sometimes possible to feel the weight of your item(s) in the package. Package contents are carefully weighed and independently checked by several staff members before being sealed.
How long will it take to receive my order?
The majority of banks will be able to get the funds to us within 24 hours Some banks will impose a transfer limit and may ask for a fee to make a large, same-day payment. The average waiting time to receive the goods, from the time of the order being placed, is usually within 3 days if paying by CHAPS, a week if paying by BACS, and two weeks via cheque.
It is company policy to wait ten working days after receipt of a cheque before sending out the goods, hence the extended wait for delivery if using this method. When delivery times are affected by circumstances beyond our control our website will show a revised delivery schedule.
We are able to deliver to over 200 destinations worldwide using internationally recognised, secure and fully insured courier services, with the added assurance that your parcel is tracked throughout its journey.
Returning goods by post
We highly recommend that when mailing goods of high value that you ensure that the correct amount of insurance is purchased to cover the full value of the product(s). Essential Bullion will not be held responsible or liable for any goods that we do not receive or that does not reach us. It is the responsibility of the sender (refunder) to ensure tracking details are sent to us and information is shared about any expectation of arriving parcels.